Shipping Policy

Processing Time

All orders are processed within 1–2 business days. Please note that processing and delivery do not occur on weekends or public holidays.

Each order is shipped with a tracking number, enabling you to monitor its progress from dispatch to delivery.

Shipping Time

We currently offer standard free shipping for all orders, with an estimated delivery time of 5 – 7 business days.

Important Information

While we strive to deliver your orders promptly, occasional delays may occur due to factors outside our control, such as:

• Carrier-related issues
• Unexpected circumstances
• International customs procedures
• Incorrect or incomplete shipping addresses

If your delivery is delayed, please contact our support team at support@willowpottery.shop. We are here to provide updates and assist you throughout the process.

Order Cancellation and Modifications

You may request changes or cancellations to your order within 24 hours of purchase. After this period, orders may already be processed and shipped, making changes or cancellations impossible.

To make a request, contact us promptly at support@willowpottery.shop, and we will do our best to accommodate your needs.

Please Note: Willow Pottery is not responsible for packages lost due to incorrect or incomplete shipping addresses.

Shipping Within the United Kingdom Only

At this time, Willow Pottery ships exclusively within the United Kingdom. We do not offer international shipping services. We apologize for any inconvenience this may cause.

Order Tracking

Once your order has been processed and shipped, you will receive an email notification with tracking information. If you do not receive this email, please contact us at support@willowpottery.shop, and we will provide your tracking details.

You can also track your order using our tracking page

What to Do If Your Order Shows as Delivered but You Haven’t Received It

If your tracking information indicates your order was delivered, but you have not received it, please take the following steps:

• Check with neighbors or other household members who may have received the package on your behalf.
• Verify the shipping address listed in your order confirmation email for accuracy.
• Contact the carrier to inquire about the delivery status and request proof of non-delivery.
• Share the proof of non-delivery with us at support@willowpottery.shop, and we will work with you to resolve the issue, including issuing a refund if necessary.

Contact Us

For further assistance or inquiries, please visit our Contact Us page or email our customer service team at support@willowpottery.shop. We’re here to help!