Cancellation Policy

Once you place your order, you will be given 24 Hours during which you can modify or cancel it. However, once this time has passed, we will not accept any requests for cancelling the order, regardless of the reason.

How to modify/cancel an order?

Follow these steps:

Prepare the required information, including the order email, order number (provided by Willow Pottery  in the order confirmation email), and specific requirements for modifying or cancelling the order.
Send the request with the above information to support@willowpottery.shop, with the subject line [Modify/Cancel Order + Order Number].